In our business, five cornerstones must be in place in order to meet customer expectations:
- Customer service
But we need to go further than that. We go further to exceed our customers' needs and expectations.
"Expect...AVK" means that our customers should rightfully expect us to exceed market standards. "Expect...AVK" means that we relentlessly strive for increased customer benefits!
To ensure that we keep pushing the boundaries of what our customers can expect, we relentlessly strive for increased benefits of doing business with AVK. To declare our efforts, our daily work is based on eight promises to our customers - and just as much to ourselves:
- Expect lasting innovation
- Expect quality in every step
- Expect global leadership and local commitment
- Expect prompt response
- Expect solutions, not just products
- Expect it to be effective and easy
- Expect a long-term partnership
- Expect total savings